Secure data erasure for supported Apple devices

Data-erasure support for a Mac, iPhone or iPad before reuse, sale, recycling or disposal. We identify the device and storage type, use an appropriate manufacturer reset or media-specific erasure process, and verify the result where the device and method support verification.

Data erasure is intended to reduce the likelihood that information can be recovered, but no process can guarantee protection against every recovery method. A device that cannot be fully accessed, has failed storage, contains remapped or inaccessible areas, or held especially sensitive information may require a different disposal or destruction route. We explain any limitation identified for the device.

Please back up anything you need before authorising erasure. Erasure is destructive and is not a data-recovery service.

Turnaround: Straightforward service work is normally completed within 24–48 working hours after check-in or the booked appointment. Data-recovery, parts, access or additional faults can extend this; we will explain the next step.

Service assurance

We stand behind the specific work completed and will review a recurrence connected with that work. New hardware faults, third-party changes, later software updates, malware reinfection, forgotten credentials and unrelated problems are not treated as the same fault. Any replacement part fitted as part of an agreed repair carries a one-year warranty with the liquid-damage exclusions stated above. Statutory rights remain unaffected.

Frequently asked questions

Will my data be erased?
Some repair routes preserve data and others require erasing the device. We explain the route and obtain approval first; keep a current backup where possible.

Can every old device run the latest system?
No. Hardware support and application compatibility vary. We install only an appropriate supported version.

Are paid applications and licences included?
No. Third-party licences, subscriptions and account recovery remain the customer’s responsibility unless explicitly agreed.

Related repair options

• Other compatible services for this model
• Browse all repair and computer services