Practical Windows IT support for one home user, sole trader or small-business user with a clearly defined problem on one computer. The fixed £80 booking includes up to 60 minutes of technician labour, diagnosis, suitable work within the booked time, testing and a clear handover.

This one-hour service is suitable for

• A Windows PC that is slow, freezes, crashes or behaves unexpectedly
• Startup programs, low-storage or routine performance problems
• Windows Update, application or device-driver issues
• Wi-Fi, Ethernet, printer or existing-peripheral connection problems
• Basic Microsoft 365, OneDrive, email or Microsoft-account setup and troubleshooting
• Backup, Windows Security or account-security review
• One defined small-business user or workstation setup task
• Advice on moving from legacy Windows 10 to a supported system

What £80 includes

• Clarification of one primary task on one computer
• Basic model, Windows-version and visible-condition check
• Backup and data-risk check before consequential changes
• Up to 60 minutes of technician work
• Appropriate built-in diagnostics and least-disruptive troubleshooting
• Functional testing of the agreed outcome
• A plain-language explanation of work completed and any next step

How the service works

1. Tell us the PC manufacturer, exact model or product number, Windows version, error message and desired outcome. Never place passwords, two-factor codes or recovery keys in the website form.
2. We confirm the authorised customer, one device and one primary task, and whether remote or workshop support is suitable.
3. Backup status and material data risks are checked before reset, restore or other disruptive work.
4. We reproduce the fault and work from the least disruptive checks towards more substantial recovery steps.
5. We complete as much of the agreed task as safely possible within 60 minutes and pause before extra time, licences or parts.
6. The original issue is retested and the changes and next steps are explained.

Normal service turnaround: 24–48 working hours after we receive the device, required access and a clear issue description. Customer approval, third-party outages, parts lead times or extensive recovery work can extend this.

Warranty

The specific workmanship recorded on the job carries a one-year warranty. Later Windows or application updates, third-party outages, customer changes, reinfection, unrelated faults and new physical or liquid damage are not faults in the original work. Any replacement part later supplied and fitted carries its one-year parts warranty, subject to the liquid-damage terms. Statutory rights remain unaffected.

Frequently asked questions

Will every problem be fixed within one hour?
No. Many defined setup and troubleshooting jobs fit within the hour, but complexity is not always visible in advance. We pause and obtain approval before extra time or a different service.

Can you support more than one computer or user?
This booking covers one computer and one primary task. Multi-device, multi-user or ongoing support is quoted separately.

Can this be done remotely?
Many software, account, email, configuration and performance tasks can be handled remotely by arrangement. Hardware testing, a non-starting computer and some recovery work require workshop access. Only grant remote access to a technician whose appointment you initiated, and never send passwords by email.

Do you support Windows 10?
We can diagnose a Windows 10 PC and discuss migration or eligible Extended Security Updates, but Microsoft’s standard Windows 10 support ended on 14 October 2025. We describe this as legacy Windows 10 support, not a currently supported secure platform.

Is hardware, a licence or data recovery included?
Not in the £80 base service unless it is explicitly listed in your approved quote. A basic check may fit within the hour; replacement parts, paid software, large transfers and specialist recovery are quoted separately.

Related services

• Windows laptop and PC assessment
• PC speed-up, health check and maintenance
• Virus and malware removal with security hardening
• PC data transfer, backup and recovery assessment