Remote IT support for Apple devices

Remote help by appointment for suitable Mac, iPhone and iPad software, account, configuration, network and performance problems. Hardware testing and some recovery work require the device in the workshop.

Remote-session safety

• Start a session only after you have booked support through an official Minko’s Macs contact route.
• You approve the connection and any request for screen sharing or control.
• You can stop control or end the session at any time.
• Do not place passwords, two-factor codes or recovery keys in the website form. Enter credentials yourself when practical.

We confirm the task, carry out suitable work within the booked service, test the agreed outcome and explain any next step. Remote support cannot resolve every fault.

Turnaround: Straightforward service work is normally completed within 24–48 working hours after check-in or the booked appointment. Data-recovery, parts, access or additional faults can extend this; we will explain the next step.

Service assurance

We stand behind the specific work completed and will review a recurrence connected with that work. New hardware faults, third-party changes, later software updates, malware reinfection, forgotten credentials and unrelated problems are not treated as the same fault. Any replacement part fitted as part of an agreed repair carries a one-year warranty with the liquid-damage exclusions stated above. Statutory rights remain unaffected.

Frequently asked questions

Are parts and subscriptions included?
Only when the listing explicitly says so. Any additional hardware, licences or subscriptions require approval.

Do you provide remote support?
Where appropriate, the customer initiates the appointment, approves connection/control and can end the session at any time. Never send passwords or one-time codes.

How long does it take?
Straightforward service work is normally 24–48 working hours after check-in or appointment; larger business projects are scheduled separately.

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