Repair support
Qualifying diagnostics, repair labour support and discounted repair options after the waiting period.
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Minko’s Macs Protection Plan
MINKO’S MACSDEVICE CARE SUBSCRIPTION
Need help?Straightforward device support
Minko’s Macs Device Protection Plan
Join once and get ongoing repair support for one eligible device—with London technicians ready when you need us.
£14.99GBP / month
Check device eligibility — £14.99/monthSee what’s includedOne eligible device. Four-month waiting period. Condition check and plan terms apply. Cancel renewal online or with written notice.
Support without the uncertainty
Clear benefits, local technicians and straightforward monthly billing.
Predictable monthly cost
£14.99 GBP each month, securely billed by Stripe for one registered device.
London specialists
Help from Camden, Lewisham, Shoreditch and Wimbledon by appointment.
How it works
Check eligibility
Contact our team to confirm your device and review the full terms before subscribing.
Register your device
Provide its model, serial number and current condition for eligibility review.
Get support when eligible
After the four-month waiting period, contact us when a qualifying issue occurs.
Before you join
One specific eligible device is covered.
The device must pass a condition check.
No repair requests during the first four calendar months.
Pre-existing faults, theft, loss and listed exclusions are not covered.
One excess per repair: high-cost repairs use the higher of the device excess or 50% of the normal repair price.
Other excesses, limits and eligibility rules also apply.
Please read the Protection Plan Terms & Conditions before subscribing.
Why customers choose a care plan
Screen, liquid and board-level repairs can be costly. The plan provides structured access to diagnosis and qualifying repair support while your subscription is active.
Important: repair approval depends on diagnosis, parts availability, economic viability, payment status and the full plan terms.
One excess per repair
Standard device excesses are £50, £95 or £125, depending on device type. For screen damage and other high-cost repairs, you pay the higher of the device excess or 50% of the normal repair price. Liquid damage, board-level damage or multiple damaged areas use one excess of £150 or 50%, whichever is higher. These amounts are not added together.
If a replacement is agreed, its contribution of 25% of the agreed replacement value (minimum £150) replaces the repair excess. Any repair excess already paid for that event is credited, with any overpayment refunded. Existing repair limits still apply; see section 6 of the full terms.
New accidental liquid damage after joining and the four-calendar-month waiting period is eligible for assessment. Pre-existing liquid damage remains excluded.
Local London support
Contact your preferred branch before visiting.
Camden
5 Ferdinand Street
London NW1 8ES
Lewisham
8 Manor Park Parade
London SE13 5PB
Shoreditch
16 Spelman Street
London E1 5LQ
Wimbledon
104 Kingston Road
London SW19 1LX
Common questions
Is this insurance?
No. It is a device-care, servicing and repair-support subscription and does not cover theft, loss or cash compensation.
Can I request a repair immediately?
No. A four-calendar-month waiting period applies, and pre-existing faults are excluded.
Does every repair have no extra charge?
No. One repair excess applies, with exclusions and contribution limits. The device excess and percentage excess are not stacked. An agreed replacement contribution replaces the repair excess; full details are in section 6 of the plan terms.
Which device does the plan cover?
Only the specific eligible device registered by model, serial number and condition.
Ready to protect your device?
Secure monthly checkout takes only a few minutes.
Continue to secure checkout — £14.99/monthAlready a member?
Update payment details, view invoices or cancel renewal securely. Portal cancellation takes effect at the end of the billing period; statutory rights are unaffected.
Manage my membership